5 Top-Rated Outsourcing Companies for Technical Support

Business professionals who struggle to install hardware, need help managing their networks or have an overwhelming queue of technical customer queries should look to the best outsourcing companies for technical support.

These firms provide a wide range of cost-effective services that drive results. It’s only a matter of finding the ideal fit. What are the top-rated outsourcing companies for technical support?

1. Peak Support

Peak Support has provided business process outsourcing solutions for around a decade. Since its founding in 2015, this well-established company has quickly climbed the ranks because of its commitment to quality and customer satisfaction. That may be why it boasts an average five-year client tenure.

Peak Support has made the Inc. 5000 list — an annual ranking of the fastest-growing companies in the country — several times. In 2024, it placed No. 1,071 out of 5,000, a 477% increase over three years. Despite being a smaller firm, it has enterprise-level BPO capabilities, enabling it to provide you with personalized, scalable attention.

Since this company hires only one in every 30 applicants, its team features industry-leading experts. On average, its entry-level agents have eight years of experience. They can handle any installation snag or troubleshooting issue your customers encounter. Over 95% of these employees agree it’s an excellent place to work, demonstrating its commitment to culture.

At Peak Support, experts build and launch a dedicated technical support team for you within weeks, letting you focus on core business functions. Use the live dashboard to check the queue anytime, anywhere, keeping you in the loop.

Rest assured, your customers’ data is in good hands. This company complies with the Payment Card Industry Data Security Standard, HIPAA and SOC 2. Undoubtedly, Peak Support tops the list of the best outsourcing companies for technical support.

2. Helpware

Helpware is another leading third-party tech support provider. Its agents work through everything from software glitches to installation errors, ensuring unplanned downtime doesn’t affect your customers. They will translate technical terminology into easy-to-understand language, ensuring you understand their processes.

Your customers can reach Helpware’s team through email, live video, phone or in-app chat. Self-service options — including AI chatbots and community-based discussion forums — provide around-the-clock self-service options for those who want to use a knowledge base to troubleshoot issues independently.

Besides help desk support, Helpware can manage infrastructure, troubleshoot issues and ensure security for networks, websites, applications, end-user devices, data storage systems or the cloud. Integrations like Genesys, Zendesk, Twilio, JivoChat and LiveChat help streamline these processes.

Helpware adheres to strict information technology and data security standards. It complies with GDPR, HIPAA, PCI DSS and ISO 27001, so you can feel confident that your customer data is in good hands.

3. Stealth Agents

Stealth Agents is a leading Filipino outsourcing business with over a decade of experience. Its claim to fame is its team of virtual assistants — highly trained specialists who are available around the clock to help you with your customers’ day-to-day technical questions and issues.

These executive agents are exclusively from the Philippines, keeping service prices down. Luckily, they work with you within your specified hours, ensuring you receive personalized, face-to-face interactions whether you are in New York or Australia. An account manager will help with these details.

Like Peak Support, Stealth Agents has an exclusive vetting and hiring process. It only places around two in 1,000 candidates, ensuring it retains the top talent in the Philippines.

In addition to immediate, on-demand assistance, Stealth Agents’ virtual assistants provide comprehensive IT solutions tailored to your needs. This aid gives you time to concentrate on more pressing matters.

These professionals provide network, software, hardware, data backup and IT security assistance services. They also run the help desk, handling everything from general queries and basic troubleshooting to advanced technical problems. You can count on them whether you need to migrate to the cloud, monitor your network or configure updates.

4. IBM

IBM is a multinational technology giant headquartered in the United States. It is an established brand with global name recognition, making it a leading contender for the title of the best outsourcing company. However, there is a catch — it provides BPO and technology support services for enterprise-level IT infrastructure, which means it isn’t a cost-effective solution for small businesses.

If your firm is large, IBM’s technology support service can help you plan, deploy, manage and optimize your hardware, software and network infrastructure. While its domain experts can handle traditional help desk services, it also provides watsonx products — a suite of artificial intelligence tools and data platforms built for businesses.

Today, IBM focuses on the cloud, AI and data centers. This domain expertise could be invaluable if you are on the cutting edge of technology integrations.

In 2024, IBM earned recognition in Gartner Magic Quadrant — a series of research reports that offer an in-depth analysis and wide-angle view of competitive positioning. While the report cautions against the organization’s inconsistent innovations and occasional integration issues, it commends the mature suite of AI tools and strong market understanding.

5. Support Ninja

The professionals at Support Ninja provide dedicated, around-the-clock advice and answers. Their help desk service can provide Tier 1, 2 and 3 assistance — Tier 3 being the last phase before escalating to a senior professional. In other words, they can work through everything from general queries to complex troubleshooting.

Since Support Ninja provides you with a dedicated team — and integrates its technologies and software-as-as-service solutions into your existing tech stack — you can request a different, personalized approach to fit your unique needs. They operate similarly to an in-house department, making the transition relatively seamless.

What if you adopt new technologies, develop new products or upgrade your current systems? The technical customer support agents receive ongoing training and upskilling, so they remain ready for change. If you give the company details about your plans, they can ensure a smooth transition.

Like Peak Support, Support Ninja is SOC 2 and HIPAA compliant. It also complies with the GDPR and has an ISO 9001 certification, demonstrating its commitment to quality.

What Are the Top-Rated Outsourcing Companies for Technical Support?

Outsourcing is essential if you can’t keep up with the technical side of your business, letting you continue fulfilling queries and requests without sacrificing customer satisfaction or uptime. Use this list of top-rated third-party providers to inform your decision-making process.

Peak Support is the best outsourcing company for technical support, making it an obvious frontrunner. However, you should carefully review its offerings, pricing and personalization level before committing to a partnership. The better prepared you are when you speak to a sales representative, the sooner you can receive dedicated assistance.